- Contact Information:
- Phone: 01428 707933
- Website: www.emberleaf.com
- Registered Company Number: 08181381
At www.emberleaf.com, we offer a diverse range of delivery options to cater to your needs. Once you’ve selected your desired products, the comprehensive list of delivery choices and associated costs will be presented to you. Shipping options are determined based on the contents of your order, including factors like product availability, weight, and your delivery postcode.
We are committed to dispatching and delivering all orders promptly, aiming to adhere to the indicated timescales at the point of purchase. Please note that we cannot be held accountable for any unexpected issues or delays arising from our delivery partners or third-party services.
If you have any inquiries regarding the delivery of your products or if your order has not arrived, please reach out to us at 01428 707933 or via email at email@example.com.
Customer satisfaction stands as our top priority. If you encounter any issues with your purchase, please refer to the following guidelines:
- You have the flexibility to return any purchased item within 14 days from the date of receiving your order. We are pleased to offer an exchange or credit note for the full value of the return.
- In the event of faulty goods, a full refund will be provided, including the reimbursement of any delivery costs incurred during the receipt or return of the item.
- All items must be returned in their original, unused condition, complete with the original packaging and labels. Please note that we cannot accept returns for opened, used items or perishable, personalized, or made-to-order products unless the item is deemed faulty.
- If the return is necessitated by an error on our part, we will also refund both the delivery charges and the costs associated with returning the item to us.
- We cannot assume responsibility for any losses resulting from the use of postal, courier, or third-party services during the return process. For your protection, we recommend utilizing a recorded-delivery service.
- Please ensure to include a copy of the order/receipt number, a description of the reason for the return, your name, address, and telephone details. This will expedite the refund process and enable us to contact you if required.
- We do not maintain a refund policy and do not facilitate returns or exchanges for purchases.
Attention: Online Sales Dept. Emberleaf Workshops Ltd. Unit 9 Colhook Industrial Park Petworth, GU28 9LP
Should you have any inquiries concerning delivery, returns, or product exchanges, do not hesitate to get in touch with us at 01428 707933 or via email at firstname.lastname@example.org. We are more than willing to assist you.