Emberleaf Workshops
    • Bushcraft Knives

      Handmade Bushcraft Knives
    • Hunting Knives

      Hand made custom hunting knives
    • Military ETR Knives

      Bespoke military knives
    • Chefs Knives

      custom chef knives
    • Folding Knives

      handmade folding knives
    • Special Edition Knives

      Special edition handmade knives
  • Custom Knives
  • Accessories

      Emberleaf custom made knife models

      Damascus knives

      Knife handle and blade materials for your custom handmade knife

      Sharpening services for knives, scissors, axes and more

      laser engraving West Sussex for knives, jewellery, plaques

      Repair and refurbish knives and other blades
    • Technical & Safety Information

      Knife safety and technical knife info
    • Meet The Team

    • Workshop

      Emberleaf Workshop, Petsworth, West Sussex
    • Our History

    • Testimonials & Press

      Emberleaf Knives Testimonials
  • Contact

Delivery & Returns

This page provides an overview of the delivery and returns policies of Emberleaf Workshops Ltd.

  • Contact Information:

At www.emberleaf.com, we offer a diverse range of delivery options to cater to your needs. Once you’ve selected your desired products, the comprehensive list of delivery choices and associated costs will be presented to you. Shipping options are determined based on the contents of your order, including factors like product availability, weight, and your delivery postcode.

We are committed to dispatching and delivering all orders promptly, aiming to adhere to the indicated timescales at the point of purchase. Please note that we cannot be held accountable for any unexpected issues or delays arising from our delivery partners or third-party services.

Delivery Queries

If you have any inquiries regarding the delivery of your products or if your order has not arrived, please reach out to us at 01428 707933 or via email at info@emberleaf.com.


Customer satisfaction stands as our top priority. If you encounter any issues with your purchase, please refer to the following guidelines:

  • You have the flexibility to return any purchased item within 14 days from the date of receiving your order. We are pleased to offer an exchange or credit note for the full value of the return.
  • In the event of faulty goods, a full refund will be provided, including the reimbursement of any delivery costs incurred during the receipt or return of the item.
  • All items must be returned in their original, unused condition, complete with the original packaging and labels. Please note that we cannot accept returns for opened, used items or perishable, personalized, or made-to-order products unless the item is deemed faulty.
  • If the return is necessitated by an error on our part, we will also refund both the delivery charges and the costs associated with returning the item to us.
  • We cannot assume responsibility for any losses resulting from the use of postal, courier, or third-party services during the return process. For your protection, we recommend utilizing a recorded-delivery service.
  • Please ensure to include a copy of the order/receipt number, a description of the reason for the return, your name, address, and telephone details. This will expedite the refund process and enable us to contact you if required.
  • We do not maintain a refund policy and do not facilitate returns or exchanges for purchases.

Return Address:

Attention: Online Sales Dept. Emberleaf Workshops Ltd. Unit 9 Colhook Industrial Park Petworth, GU28 9LP

Should you have any inquiries concerning delivery, returns, or product exchanges, do not hesitate to get in touch with us at 01428 707933 or via email at info@emberleaf.com. We are more than willing to assist you.

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