Delivery

This page outlines the delivery and returns policies of:
Emberleaf Workshops Ltd.
01428 707933
www.emberleaf.com
08181381

www.emberleaf.com has a range of delivery options available. When you have chosen the products you want to buy, the full delivery options and costs will be displayed. The contents of your order and factors such as product availability, weight, and delivery postcode will determine what shipping options will be offered.
We will endeavor to dispatch and deliver all orders as quickly as possible and within the outlined timescale at the time of purchase. We cannot be held responsible for any unforeseen issues or delays caused by any delivery partner or third party.

If you have any queries about the delivery of your products or if it has not arrived, please contact on 01428 707933 or info@emberleaf.com
 

Returns

Customer satisfaction is our priority, if you have any problem with your purchase, please see the below guidelines:

• You can return any item bought, within 14 days of receiving your order and we will gladly offer an exchange or credit note for the full value of the return

• Any faulty goods will be refunded in full, including a refund of any delivery costs incurred by you for receiving or returning the item

• All items must be returned in unused, original condition with all original packaging and labeling. We will not accept returns on opened, used items or perishable, personalised/made-to-order products unless the item is found to be faulty.

• If you are returning the item due to an error made by us, we will also refund the delivery charges and costs incurred to return the item to us

• We cannot be held responsible for any losses caused as a result of any postal, courier, or third-party services used when returning an item. We advise you use a recorded-delivery service for your protection.

• Please include a copy of the order/receipt number, details of the return reason, your name, address, and telephone details, so that we can process your refund as quickly as possible and can contact you if necessary.

• We do not have a refund policy and do not offer returns or exchanges on purchases.

Please send all returns to:

Attention: Online Sales dept.
Emberleaf Workshops Ltd.
Unit 9 Colhook Industrial Park, Petworth, Gu28 9LP

If you have any questions about the delivery, return or exchange of goods, please contact us on:  01428 707933 or by email at info@emberleaf.com and we will be more than happy to help.